The shipping costs will be calculated based on the weight of the product, the total amount of the cart and the destination of the shipment. Until the client has selected a delivery address (by default it will take its main address with which it was registered or the last one used), this amount will not be shown. In any case, the amount will always be visible to the User before making the payment and you will never be charged additional amounts after placing the order.

Shipping costs will be borne by the buyer, being free for certain products, geographical locations or order amounts. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will have the possibility to review these costs before making any payment.

Basilippo is not responsible for the delay in delivery of orders for reasons not directly attributable to us, fortuitous cases or force majeure. The delivery of orders will be made at the delivery address freely designated by the User. Basilippo assumes no responsibility when the delivery of the product is not made as a result of inaccuracy or falseness of the data provided by the user for this purpose, as well as in the event that the delivery can not be made for reasons beyond Basilippo, such as the absence of the recipient at the delivery address.

In the absence of the addressee and whenever possible, a pass note will be left with the necessary information to arrange a new delivery at the address of the recipient or the necessary indications so that the latter will pick up the product at a certain place. In any case, after 7 days since the last delivery attempt without the order having been delivered, the same will be returned to the origin proceeding to terminate the contract.

Basilippo is not responsible for breakages or deterioration of the material sent if the buyer does not indicate the incidence on the delivery note of the carrier, we recommend reviewing the material before signing the delivery and reject it in case anomalies are detected in the packages, stains produced by obvious spills or breaks. Basilippo will always use boxes with their corporate logos, we recommend rejecting shipments that come packed in other types of boxes. In any type of incident, the buyer must inform Basilippo of the incident within 24 hours of the event.