- General contracting conditions
These General Conditions of Use and Contract (hereinafter, “the General Conditions”) govern, together with the Privacy Policy and the Cookies Policy, access and use of the website accessible through the domain name basilippo. com under the Basilippo brand (hereinafter, “the Website”), as well as the contracting of products and/or services through it. The simple access to the Website attributes the condition of User of the Website to the person who accesses it (hereinafter, “the “User”) and implies the acceptance of all the terms included in these General Conditions. If you do not agree with these General Conditions, the User must immediately leave the Website without using it.
By accepting these General Conditions, the User declares:
- That you have read and understood what is stated here.
- That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
- That, in the event that you are willing to contract a product and/or service, you have sufficient capacity to do so.
- That it assumes all the obligations set forth herein.
The User must carefully read these General Conditions when accessing the Website, since it and these General Conditions may be modified, although the modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.
- Purchase conditions
The Website is accessible to customers who are anywhere in the world, although online purchases are only available for Spain, European Countries and the United States.
2.1. Purchasing process
First of all, before buying, you can add as many products as you want in the “cart” or “shopping cart”. Once the products have been added to the basket, you will go to the payment procedure. In it, the User’s contact information will be requested, data that is saved in accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, by which the Regulations for the development of the Organic Law and other regulations in force at all times the data protection law are approved (see the Legal Notice and Data Protection section).
You can then make the payment through the different payment gateways. These data are not stored by us, but by the platforms indicated for this purpose. Payment is always made through a secure protocol (SSL), with which the data entered is sent encrypted. After making the payment, you will automatically receive an email with the order details, which will be processed within 24 hours, from 8am to 8pm, excluding holidays. The delivery time in Spain is 1 or 2 business days, except in the Canary Islands, Ceuta and Melilla where it could be delayed due to customs issues. In the European Union in most countries between 4 and 7 business days.
Holidays or Saturdays are not included in this calculation. You will be able to see the process of your order in your personal account on the Website.
- Pricing policy
The prices of the different products vary depending on the country in which the User is located. Remember that these prices are shown in each country thanks to geolocation, so the User must make sure that their IP has the correct location, since the final price will correspond to the shipping address. In the event of an error, the User has the right to claim the amount or to pay or receive the difference in price.
If the User processes the order from one country, but the delivery address corresponds to another, the final price will always correspond to this last address.
3.1. Shipping
Shipping costs will be calculated based on the weight of the product and the shipping destination. Until the customer has selected a delivery address (by default it will take their main address with which they registered or the last one used) said amount will not be calculated. In any case, the amount will always be visible to the User before making the payment and additional amounts will never be claimed after placing the order.
- Forms and means of payment
The means of payment that the Website offers the user are owned by third parties (Paypal, Virtual POS, etc.), through the payment gateway.
To use the credit card through a virtual POS, the buyer must fill out a form indicating the name of the card owner, type of card, card expiration date and security code. The Website does not have access to the bank details linked to the means of payment and does not know or record these details during the payment operation.
- Shipping costs and Conditions
The shipping costs will be calculated based on the weight of the product, the total amount of the cart and the destination of the shipment. Until the client has selected a delivery address (by default it will take its main address with which it was registered or the last one used), this amount will not be shown. In any case, the amount will always be visible to the User before making the payment and you will never be charged additional amounts after placing the order.
Shipping costs will be borne by the buyer, being free for certain products, geographical locations or order amounts. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will have the possibility to review these costs before making any payment.
Basilippo is not responsible for the delay in delivery of orders for reasons not directly attributable to us, fortuitous cases or force majeure. The delivery of orders will be made at the delivery address freely designated by the User. Basilippo assumes no responsibility when the delivery of the product is not made as a result of inaccuracy or falseness of the data provided by the user for this purpose, as well as in the event that the delivery can not be made for reasons beyond Basilippo, such as the absence of the recipient at the delivery address.
In the absence of the addressee and whenever possible, a pass note will be left with the necessary information to arrange a new delivery at the address of the recipient or the necessary indications so that the latter will pick up the product at a certain place. In any case, after 7 days since the last delivery attempt without the order having been delivered, the same will be returned to the origin proceeding to terminate the contract.
Basilippo is not responsible for breakages or deterioration of the material sent if the buyer does not indicate the incidence on the delivery note of the carrier, we recommend reviewing the material before signing the delivery and reject it in case anomalies are detected in the packages, stains produced by obvious spills or breaks. Basilippo will always use boxes with their corporate logos, we recommend rejecting shipments that come packed in other types of boxes. In any type of incident, the buyer must inform Basilippo of the incident within 24 hours of the event.
- Return Policy
You can exercise your right of withdrawal within 15 calendar days, counted from the date of delivery. During this period, you can cancel the order, request the return of the product and refund the amount paid, without having to assume any extra expenses (except transport costs generated by the return).
The right of withdrawal can not be exercised on bottles that have been opened, for example, due to the rapid deterioration of contents in such cases. However, if one of the containers has been opened and a small amount has been consumed for tasting and the customer has not been satisfied, the right of withdrawal may also be exercised in accordance with the preceding paragraph.
To do this, you must contact us directly through the information provided in the order or through this withdrawal form. Once the product has been received and checked, we will proceed to refund the purchase price within a maximum period of 10 days, provided that the product received is the original and is complete and in perfect condition. Said refund will be made through the same form of payment in which the order was made. You have the right to withdraw from this contract within a period of 15 calendar days without the need for justification. The withdrawal period will expire 15 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
